Contact Us

Contact Us

Thank you for choosing Noviorraa.

Noviorraa is a trading name of Rizhao Diaohong Trading Co., Ltd., which owns and operates this store.

Rizhao Diaohong Trading Co., Ltd. operates noviorraa.com (the "Site") and supports customers in connection with purchases made through the Site.

We aim to offer clear and accessible customer support before, during, and after your purchase.

How We Can Help

Our customer support team can assist with matters including:

  • Product information and general product questions;
  • Order confirmation and order status;
  • Shipping, delivery, and tracking inquiries;
  • Payment and checkout questions;
  • Eligible order changes and cancellation requests;
  • Returns and refunds;
  • Damaged, defective, incomplete, missing, or incorrect products; and
  • Any other customer service or after-sales matter.

For general questions about products, orders, shipping, payments, returns, or refunds, you may also find a quick answer in our FAQ and in the relevant store policies.

Contact Details

Customer Support Email:
service@noviorraa.com

Customer Support Phone:
+86 133 7633 2363

If your inquiry relates to an existing order, please include your order number together with a short description of your question, request, or issue. Complete order information helps us locate the relevant details and respond more efficiently.

Response Times

We make reasonable efforts to review and reply to customer inquiries as quickly as we can.

Response times may occasionally be longer during weekends, public holidays, major promotional periods, or periods of unusually high inquiry volume.

Business Information

Brand Name:
Noviorraa

Legal Company Name:
Rizhao Diaohong Trading Co., Ltd.

Website:
noviorraa.com

Business Address:
Room 1038, Building 008, Qingda Huachuang, Nanjing, Shanhai Road, Qinlou Subdistrict, Donggang District, Rizhao, Shandong Province, China

Customer Support Email:
service@noviorraa.com

Customer Support Phone:
+86 133 7633 2363

Noviorraa is a trading name of Rizhao Diaohong Trading Co., Ltd., which owns and operates this store.