FAQ

Placing an Order

How Do I Place an Order?

Ordering from Noviorraa is done directly on our website:

Open the product page for the item you want.
Choose the available options, such as size, color, quantity, or style.
Add the item to your cart.
Review your cart and adjust anything that needs changing.
Head to checkout.
Fill in your contact, billing, and delivery details.
Enter a promotional code if you have one.
Check the payment methods, shipping charge, and final total shown at checkout.
Submit your order.

Once your purchase goes through, an order confirmation is normally emailed to the address you entered at checkout.

Need a hand ordering? Contact service@noviorraa.com.

When Will I Get My Order Confirmation?

After your order is submitted successfully, we normally send a confirmation email with your purchase details.

If it hasn't arrived, please check your spam, junk, and promotions folders first. Still nothing? Email service@noviorraa.com with the name and email address you used at checkout, and we'll take a look.

Can I Change or Add Items in My Cart?

You can add products to your cart from each product page. From the cart you can typically review your selection, adjust quantities, remove items you no longer want, and continue to checkout. Your subtotal updates automatically after any change.

What Payment Methods Can I Use?

The payment options available for your order are shown during checkout. Depending on your location, device, payment-provider availability, and the current checkout setup, the choices may vary. Please review the displayed options before completing your purchase.

How Do Promotional Codes Work?

If you have an eligible discount code:

Add the products you want to your cart.
Continue to checkout.
Type the code into the promotion field.
Click Apply.
Confirm the discount is reflected before you pay.

Promotional offers may carry conditions such as expiration dates, product exclusions, minimum spend requirements, eligibility limits, or usage caps.

Which Browsers Work Best?

For the smoothest browsing and checkout experience, we recommend an up-to-date version of Google Chrome, Safari, Mozilla Firefox, or Microsoft Edge. Older or unsupported browsers may affect some site or checkout functions.

Order Changes and Cancellations

Can I Make Changes to an Order?

Yes — as long as your order hasn't entered processing yet. Email service@noviorraa.com with your order number and a clear description of the change you'd like.

Once processing or shipment preparation has started, we can't guarantee the change can still be made.

Can I Cancel an Order?

Cancellation requests should be sent as soon as possible and before the order enters processing. After processing or shipment preparation has begun, cancellation can no longer be guaranteed.

Orders that have already shipped generally can't be cancelled; instead, they can go through the standard return procedure after delivery.

To request a cancellation, email service@noviorraa.com with your order number. Full cancellation terms are in our Return & Refund Policy.

Can I Correct My Shipping Address?

If you spot an address error after ordering, contact us promptly at service@noviorraa.com with your order number and the complete corrected address — ideally before the order enters processing.

Once processing or shipment preparation has begun, we can't guarantee an address change is still possible, and after dispatch, address changes are generally no longer available.

Shipping and Delivery

Where Does Noviorraa Ship?

Noviorraa currently ships to addresses within the United States.

Checkout is not currently open for delivery to destinations outside the United States. See our Shipping Policy for the full details.

How Long Does Order Processing Take?

Orders are normally prepared within:

1–3 business days after payment is confirmed.

Business days exclude weekends and public holidays. During major promotions, public holidays, unusually busy periods, or other temporary operational circumstances, processing may take a little longer.

What Is the Estimated Delivery Time?

After dispatch, standard delivery within the United States generally takes:

10–20 business days

The estimate starts from dispatch and does not include the processing period. Actual delivery may occasionally be affected by carrier operations, weather, public holidays, transport disruptions, local delivery conditions, or other unexpected logistics circumstances.

How Much Does Shipping Cost?

Our current U.S. shipping options and rates are:

Free Standard Shipping — Orders of $39.97 and Up
FREE

Estimated delivery: 10–20 business days after dispatch
Includes free returns within 180 days.

Standard Shipping — Orders of $0.00–$39.96
$3.99 USD

Estimated delivery: 10–20 business days after dispatch
Includes free returns within 180 days.

Express Shipping
$6.99 USD

A faster option; the estimated transit time is shown at checkout.
Includes free returns within 180 days.

The exact shipping charge is always displayed during checkout before you complete your purchase.

How Will I Receive Tracking Information?

Once your package is dispatched, we normally email a shipping confirmation with the available tracking details. Tracking numbers can take some time to become active after the carrier receives and scans the shipment.

If your tracking hasn't updated for an unusually long time, email service@noviorraa.com with your order number and, if available, your tracking number.

What If Delivery Is Taking Longer Than Expected?

If your shipment seems significantly delayed or tracking has been quiet for an extended period, contact service@noviorraa.com with your order number and tracking number where available. Our team will review the shipping information and suggest an appropriate next step.

What If My Package Appears to Be Lost?

If you believe your shipment was lost in transit, contact our customer support team. We'll review the tracking and fulfillment information and, where appropriate, investigate with the relevant carrier or fulfillment provider. Depending on the circumstances, a resolution may include a replacement, a refund, or another suitable solution.

Tracking Says Delivered, but I Can't Find My Package

First, check around the delivery location, with household members or neighbors where appropriate, and with reception or building management, along with any carrier delivery notes or photos.

If it still can't be found, email service@noviorraa.com. We'll review the delivery information and help with the appropriate next step.

A genuine customer inquiry will never be rejected automatically just because tracking shows a "Delivered" status.

Where Are Orders Fulfilled?

Orders may be prepared and shipped from our own facilities or through independent fulfillment partners, depending on product inventory and availability, fulfillment capacity, and the delivery destination.

Your order may therefore ship from a location different from our registered business address. We do not claim that every order ships from our registered address or from a local U.S. warehouse. The use of third-party fulfillment services does not reduce your rights under our store policies.

Returns and Refunds

What Is the Return Period?

Eligible products can be returned within:

180 calendar days after delivery.

The item must meet the eligibility conditions in our Return & Refund Policy, and please always contact our support team before sending anything back.

How Do I Start a Return?

Before returning an item, email service@noviorraa.com with:

Your order number;
The item you wish to return;
The reason for your request; and
Photos or videos where appropriate.

After reviewing your request, we'll confirm the return authorization and send you the instructions. Please do not send products back before receiving return instructions — the approved return location may differ from our registered company address.

Who Pays for Return Shipping?

Eligible returns approved within the 180-day period are free of charge — Noviorraa covers the return shipping.

If an issue results from a damaged product, a qualifying defect, an incorrect product, missing components, or a fulfillment error, you will never be asked to cover the reasonable costs needed to resolve it.

Do You Charge a Restocking Fee?

No. Noviorraa does not charge a restocking fee for products that qualify for return under our Return & Refund Policy.

How Long Does a Refund Take?

Approved refunds are generally processed within:

5–10 business days after the returned item has been received and inspected.

Refunds are normally issued to the original payment method. Your bank, card issuer, or payment provider may need extra time before the amount appears in your account.

Where Can I Review the Full Return and Refund Rules?

Our Return & Refund Policy covers return eligibility, the 180-day return period, how to request a return, return shipping, damaged or defective products, incorrect or missing items, cancellations, and refund processing. For additional help, contact service@noviorraa.com.

Privacy and Security

Is the Website Secure?

We use reasonable technical and organizational safeguards to help protect information submitted through noviorraa.com. Payments may be processed through ecommerce platforms and independent payment providers using appropriate security systems, though no internet-based service can guarantee absolute security. See our Privacy Policy for more.

Do You Store My Full Payment Card Information?

Payment transactions may be processed by third-party payment providers. Where payment details are entered directly with the processor, Noviorraa may not receive or store complete payment card information. Always confirm you are on our official website: noviorraa.com.

How Is My Personal Information Used?

Personal information may be used for purposes including processing purchases, managing payments, fulfilling orders, coordinating shipping, providing customer support, handling returns and refunds, operating the site, preventing fraud, and meeting legal requirements. Full details are in our Privacy Policy; privacy-related inquiries can be sent to service@noviorraa.com.

Contact

How Do I Reach Customer Support?

For anything related to products, orders, payments, shipping, delivery, tracking, returns, refunds, or other customer-service matters:

Customer Support Email:
service@noviorraa.com

Customer Support Phone:
+86 133 7633 2363

For existing orders, please include your order number and a brief description of the issue.

Business Information

Brand Name:
Noviorraa

Legal Company Name:
Rizhao Diaohong Trading Co., Ltd.

Website:
noviorraa.com

Business Address:
Room 1038, Building 008, Qingda Huachuang, Nanjing, Shanhai Road, Qinlou Subdistrict, Donggang District, Rizhao, Shandong Province, China