Privacy Policy

Noviorraa is a trading name of Rizhao Diaohong Trading Co., Ltd., which owns and operates this store.

Rizhao Diaohong Trading Co., Ltd. is the company behind noviorraa.com and is responsible for the commercial activities carried out through the Noviorraa online store.

Through this website we offer you information, content, features, tools, products, and services that together form our curated shopping experience (the "Services").

Our store runs on Shopify, the ecommerce platform that powers the technical side of the Services.

This Privacy Policy explains what personal information we gather, how we use it, and when we may share it when you browse the website, place an order or complete another transaction through the Services, or get in touch with us.

Where our Terms of Service and this Privacy Policy overlap, this Privacy Policy takes precedence on matters relating to the collection, processing, and disclosure of personal information.

By accessing or using any part of the Services, you confirm that you have read this Privacy Policy and understand how your information is collected, used, and shared as set out below.

Categories of Personal Information We Handle

In this Policy, "personal information" means any information that identifies you or another person, or that can reasonably be linked to an identifiable person.

Information that is anonymized or de-identified to the point that it can no longer be linked to you is not treated as personal information.

Depending on how you use the Services, where you are located, and what applicable law allows or requires, we may handle the following categories of personal information (including inferences based on them):

• Contact information — such as your name, delivery and billing addresses, phone number, and email address;
• Payment information — such as card numbers, payment card details, transaction records, payment confirmations, and other billing data;
• Account details — such as your username, password, security questions, saved preferences, and account settings;
• Order and browsing activity — such as the products you view or add to your cart or wishlist, your purchases, returns, exchanges, cancellations, and earlier transactions;
• Messages you send us — such as the content of customer support requests or other correspondence;
• Device and network data — such as your device type, browser, network connection, IP address, and other unique identifiers;
• Interaction data — such as how, when, and in what way you engage with the Services.

Where Personal Information Comes From

We may obtain personal information from the following sources:

• From you directly, for example when you create an account, use the Services, contact us, place an order, or otherwise share information with us;
• Automatically through the Services, for example through cookies and comparable technologies when you visit the website or use our products;
• From service providers working for us, for example technology vendors that collect or process information on our behalf;
• From business partners or other third parties, where the law permits.

How We Use Personal Information

Depending on your interaction with us and which parts of the Services you use, personal information may be used for the purposes described below.

Delivering and Improving the Services

We use personal information in order to:

• Carry out our agreement with you, including processing payments and fulfilling orders;
• Arrange shipping and handle returns, exchanges, cancellations, and other transactions;
• Manage customer accounts and send account-related notifications;
• Remember your preferences and highlight products that may interest you;
• Enable reviews where this feature is available; and
• Refine and personalize the shopping experience, for example by suggesting products connected to your purchases.

Marketing and Advertising

Subject to applicable law, we may use personal information to:

• Send marketing, promotional, and advertising messages by email, text message, postal mail, or other permitted channels;
• Display advertisements for our products or services on the Services or on other websites;
• Show advertising informed by products you have previously bought, viewed, or added to your cart.

Security and Fraud Prevention

We use personal information to:

• Verify your identity and keep your account secure;
• Provide a safe payment and shopping environment;
• Identify, examine, and act on suspected fraudulent, unlawful, unsafe, or malicious activity; and
• Protect the Services, our customers, and our business.

If you register an account with the Services, you are responsible for keeping your login credentials safe, and we advise you not to share your username, password, or other access details with anyone who is not authorized to use them.

Legal Grounds

We may also use personal information to:

• Comply with laws and regulations that apply to us;
• Answer valid legal process and lawful requests from public authorities or law enforcement bodies;
• Take part in or investigate legal proceedings; and
• Enforce our terms and policies and look into possible breaches of them.

When Personal Information Is Disclosed

In certain situations, and always subject to this Privacy Policy, we may share personal information with third parties for legitimate purposes, including:

• With Shopify and the vendors and service providers who support our business, for example in areas such as IT, payment processing, analytics, customer support, cloud hosting, order fulfillment, and shipping;
• With business and marketing partners, where the law permits, to deliver marketing services and advertising;
• When you ask us to or direct us to, for instance when a shipping carrier needs your details to deliver a parcel, or when you interact with third-party widgets or integrations;
• Within our corporate group or with affiliates, where relevant;
• In connection with a corporate transaction, such as a merger, acquisition, restructuring, bankruptcy, or sale of assets;
• To meet legal obligations, including responding to subpoenas, search warrants, court orders, and similar lawful requests; and
• To enforce our terms or policies or to safeguard the rights of the Services, our customers, or other people.

Depending on where you live, you may also have the right to instruct us not to share certain information for cross-context targeted advertising or marketing, where such rights exist under applicable law.

Our Relationship with Shopify

The Services are hosted on Shopify. Shopify gathers and processes certain personal information about how you access and use the Services in order to run and improve them.

Information you submit through the Services may be passed to, and shared with, Shopify and other third parties, some of which may be located in countries other than your own.

To support and improve our business, we may also use certain enhanced Shopify features that rely on data drawn from your interactions with our store, with Shopify, and with other merchants. For these features, Shopify may use personal information collected about those interactions and may be responsible for certain processing activities, including handling requests that relate to information processed by Shopify for these purposes.

You can read more about how Shopify handles personal information, and about the rights available to you, here:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:
https://privacy.shopify.com/en

Links to Third-Party Websites

The Services may contain links to websites and online platforms run by independent third parties.

If you leave our website through such a link, we encourage you to read the privacy and security policies of the destination site.

We have no control over, and accept no responsibility for, the privacy practices, security, accuracy, completeness, reliability, or content of independent third-party websites or services.

Please also be aware that information you post in public or semi-public spaces, including through third-party social platforms, may be visible to other people.

The presence of a third-party link on the Services does not mean that we endorse that third party or its content, owners, or operators.

Children's Information

The Services are not directed at children who are not legally allowed to use them in their jurisdiction.

We do not knowingly gather personal information from children where doing so would breach applicable law.

If you are a parent or guardian and believe a child has given us personal information, please reach out using the contact details at the end of this Policy so that we can review the information and, where appropriate, delete it.

As of the effective date of this Policy, we have no actual knowledge that we "sell" or "share," as those terms may be defined under applicable law, the personal information of individuals under 16 years of age.

Keeping Your Information Safe and How Long We Keep It

No security measures are flawless or impenetrable, and we cannot promise absolute security. Information traveling over the internet may also not be fully protected while in transit, so we suggest avoiding unsecured channels when sharing sensitive or confidential information.

How long we hold on to personal information depends on factors such as whether we need it to:

• Maintain your account;
• Provide the Services and process or document purchases;
• Fulfill orders and offer customer support;
• Meet legal obligations and resolve disputes;
• Prevent fraud; or
• Enforce our contracts and policies.

In general, we keep personal information only as long as reasonably needed for the relevant purpose and as allowed or required by law.

Your Rights and Choices

Depending on where you live, you may be entitled to some or all of the following rights over your personal information.

These rights are not absolute, may depend on the circumstances, and can be subject to legal exceptions.

Controlling Marketing Messages

Where allowed, we may send promotional emails and other marketing communications. You can stop receiving promotional emails at any time through the unsubscribe link shown in those messages.

Even after you opt out of marketing, we may still need to send you non-promotional messages about your account, orders, payments, shipping, delivery, returns, refunds, or customer support.

Exercising Your Rights

You may exercise the privacy rights available to you through the Services where indicated, or by contacting us using the details at the end of this Policy.

For more on how Shopify uses personal information and the rights that may be available, you can also visit:

https://privacy.shopify.com/en

We will not treat you differently because you exercised a privacy right.

Before acting on certain requests, we may need to confirm your identity, as the law allows or requires.

Where the law permits, you may appoint an authorized agent to submit a privacy request for you. We may ask for proof that the agent is authorized to act for you and may also ask you to verify your identity directly.

We will answer valid privacy requests within the timeframe required by applicable law.

Complaints

If you are unhappy with how we handle personal information, please contact us using the details below.

Depending on where you live, you may also have the right to:

• Appeal a decision we made about a privacy request; or
• Complain to a competent local data protection authority.

Updates to This Policy

We may revise this Privacy Policy from time to time, for example to reflect changes in our privacy practices, business operations, the Services, technology, or legal and regulatory requirements.

Any revised version will be published on this website. Where appropriate, we will update the "Last updated" date and give additional notice if the law requires it.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise a privacy right, please reach out using the information below:

Brand Name:
Noviorraa

Legal Company Name:
Rizhao Diaohong Trading Co., Ltd.

Website:
noviorraa.com

Business Address:
Room 1038, Building 008, Qingda Huachuang, Nanjing, Shanhai Road, Qinlou Subdistrict, Donggang District, Rizhao, Shandong Province, China

Customer Support Email:
service@noviorraa.com

Customer Support Phone:
+86 133 7633 2363

Noviorraa is a trading name of Rizhao Diaohong Trading Co., Ltd., which owns and operates this store.