Shipping Policy

Thank you for shopping with Noviorraa.

Noviorraa is a trading name of Rizhao Diaohong Trading Co., Ltd., which owns and operates this store.

Rizhao Diaohong Trading Co., Ltd. operates noviorraa.com (the "Site") and is responsible for order processing, fulfillment coordination, shipping support, delivery assistance, and related customer-service matters.

This Shipping Policy describes how orders placed on the Site are processed, dispatched, shipped, tracked, and delivered. It also covers our shipping destinations, delivery estimates, shipping charges, fulfillment arrangements, address changes, and what to do if a shipment is delayed or missing.

Shipping Destinations

Noviorraa currently delivers to addresses within the United States.

Checkout is not currently open for delivery to addresses outside the United States.

Shipping availability can also depend on carrier coverage, product-specific restrictions, the delivery address itself, regional service availability, or other applicable shipping restrictions.

If we are unable to deliver to the address you provided, we will contact you using the details linked to your order and suggest an appropriate next step.

Order Processing

Orders are normally processed within:

1–3 business days after your payment has been confirmed.

Business days do not include weekends or public holidays. Orders placed on weekends or holidays will usually start processing on the next business day.

Processing may occasionally take a little longer during major promotions, public holidays, unusually busy periods, or other temporary operational circumstances.

Processing time and shipping time are separate — the delivery estimate below begins only after your order has been dispatched.

Estimated Delivery Time

After dispatch, standard delivery within the United States generally takes:

10–20 business days

This estimate starts from dispatch and does not include the processing period above. Delivery timeframes are estimates, not guaranteed arrival dates, and may be affected by carrier operations, destination, severe weather, public holidays, transport interruptions, local delivery conditions, or other circumstances outside our routine control.

If a faster option is available for your order, the estimated transit time for that option is displayed at checkout.

Shipping Rates and Options

Noviorraa currently offers the following shipping options for delivery within the United States. All options include free returns within 180 days:

Free Standard Shipping — Orders of $39.97 and Up

FREE

Estimated delivery after dispatch: 10–20 business days

Standard Shipping — Orders of $0.00–$39.96

$3.99 USD

Estimated delivery after dispatch: 10–20 business days

Express Shipping

$6.99 USD

A faster option for customers who would like quicker delivery. Estimated transit times for Express Shipping are shown at checkout.

The exact shipping charge for your order is always displayed during checkout before you complete your purchase.

Fulfillment and Shipping Origin

Orders may be dispatched from our own facilities or from independent fulfillment partners, depending on product availability, inventory location, fulfillment capacity, and the delivery destination.

As a result, different products or orders may ship from different locations, and the shipping origin may differ from our registered business address.

Noviorraa does not claim that every order is shipped from our registered business address or from a local U.S. warehouse.

Our use of fulfillment partners does not reduce any rights you have under our store policies.

Split Shipments

Occasionally, items in the same order may arrive in separate packages — for example because of inventory availability, different fulfillment locations, or operational requirements.

If your order is sent in multiple shipments, you may receive separate tracking numbers for each package. Please do not treat part of an order as missing just because another part arrives first.

Tracking Your Order

Once your order has been dispatched, we will normally email you a shipping confirmation containing the available tracking information, which may include a tracking number, carrier details, a tracking link, or instructions for following your shipment.

Tracking numbers may not become active immediately after dispatch — please allow a reasonable amount of time for the carrier to scan and update the shipment. Updates can occasionally lag behind while a parcel is still moving through the carrier network.

Delayed Shipments

If tracking has not been updated for an unusually long time, or your package seems significantly delayed, please contact service@noviorraa.com with your order number and, if available, your tracking number.

Our customer support team will review the shipment information and, where appropriate, raise an inquiry with the carrier or fulfillment provider.

Lost or Missing Packages

If you believe your package has been lost in transit, contact service@noviorraa.com with your order number and any tracking details.

We will look into the shipment and, where appropriate, investigate with the relevant carrier or fulfillment provider. Depending on the situation, a suitable resolution may include a replacement, a refund, or another appropriate solution.

Package Shows "Delivered" but You Cannot Find It

If tracking shows your package as delivered but you cannot locate it, we suggest checking around the delivery location, with household members or neighbors, and with reception or building management where relevant, along with any carrier delivery notes or photos.

If it still cannot be found, contact service@noviorraa.com. We will review the delivery information and help you with the appropriate next step.

A genuine customer inquiry will never be turned down automatically just because the carrier shows a "Delivered" status.

Changing Your Delivery Address

If you need to correct or change your delivery address, please email service@noviorraa.com with your order number and the complete corrected address before your order enters processing.

Once processing or shipment preparation has started, we cannot guarantee that an address change is still possible. After dispatch, address changes are generally no longer available.

Incorrect or Incomplete Address Details

Customers are responsible for entering complete and accurate delivery details at checkout, including recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information.

If you spot an error after ordering, contact us as soon as possible — ideally before processing begins. If a shipment cannot be delivered because the address was incomplete or wrong, please contact our support team; we will review the order and carrier information before deciding on the appropriate next step.

Your billing address does not need to match your shipping address, but please review all delivery details carefully before placing your order.

Undeliverable or Returned Packages

A shipment may be returned to the fulfillment location due to an incorrect or incomplete address, several failed delivery attempts, failure to collect a package where collection was required, carrier restrictions, or other delivery-related circumstances.

If tracking shows your order is being returned to sender, contact service@noviorraa.com and we will review the situation and provide an appropriate next step.

Shipping Confirmation Email

After dispatch, a shipping confirmation is normally sent to the email address linked to your order. If you cannot find it, please check your spam, junk, or promotions folders before contacting us.

Damaged, Incorrect, or Missing Items

If your parcel arrives visibly damaged, or the product inside is damaged, or you receive the wrong item or an item is missing, please contact service@noviorraa.com with your order number, a short description of the issue, and photos or videos where possible. We will review the information and provide an appropriate resolution in line with our Return & Refund Policy.

Events Outside Our Reasonable Control

Shipping and delivery can occasionally be affected by events beyond our reasonable control, such as severe weather, carrier disruptions, transport interruptions, public holidays, emergencies, or regional logistics problems.

If that happens, we will provide reasonable assistance based on the information available. Carrier delays or logistics disruptions will not be used as an automatic reason to reject a genuine inquiry about a delayed or missing shipment.

Returns and Refunds

For details on the 180-day free return period, return eligibility, how to request a return, return destinations, return shipping, damaged or defective products, incorrect or missing products, cancellations, and refund processing, please see our Return & Refund Policy.

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected, and are normally issued to the original payment method.

Customer Support

For questions about order processing, shipping charges, delivery estimates, tracking, address changes, delayed shipments, missing packages, or anything else shipping-related, contact:

Customer Support Email:
service@noviorraa.com

Customer Support Phone:
+86 133 7633 2363

If your question concerns an existing shipment, please include your order number and, where available, your tracking number.

Business Information

Brand Name:
Noviorraa

Legal Company Name:
Rizhao Diaohong Trading Co., Ltd.

Website:
noviorraa.com

Business Address:
Room 1038, Building 008, Qingda Huachuang, Nanjing, Shanhai Road, Qinlou Subdistrict, Donggang District, Rizhao, Shandong Province, China

Customer Support Email:
service@noviorraa.com

Customer Support Phone:
+86 133 7633 2363

Noviorraa is a trading name of Rizhao Diaohong Trading Co., Ltd., which owns and operates this store.