Terms of Service

Introduction

Welcome to noviorraa.com (the "Site").

Noviorraa is a trading name of Rizhao Diaohong Trading Co., Ltd., which owns and operates this store.

Rizhao Diaohong Trading Co., Ltd. is the company that operates the Site and manages the commercial activities connected with Noviorraa, including product sales, order processing, payment support, fulfillment coordination, shipping arrangements, customer service, returns, refunds, and other after-sales services.

These Terms of Service (the "Terms") apply to your access to and use of the Site, including its content, products, customer accounts, checkout features, tools, functions, and all other services provided through Noviorraa (collectively, the "Services").

By browsing the Site, creating or using an account, placing an order, purchasing products, or using any part of the Services, you agree to these Terms together with the following policies:

• Terms of Purchase
• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Any other policy or notice published on the Site

If you do not agree with these Terms, please discontinue use of the Site and the Services.

Our store is powered by Shopify, which provides the ecommerce infrastructure and technology supporting the Site and Services.

Nothing in these Terms is intended to remove, waive, restrict, or reduce any consumer rights that cannot legally be excluded or limited.

Section 1 — Who May Use the Site and Acceptable Use

By using the Site, you confirm that you are legally permitted to enter into binding transactions in your jurisdiction, or that you otherwise have the legal capacity required to use the Services.

The Site may only be used for lawful purposes. You agree that you will not:

• Use the Site for unlawful, fraudulent, or unauthorized activities;
• Violate any applicable law, regulation, or legal requirement;
• Upload or distribute viruses, malware, malicious code, or harmful technology;
• Attempt to access accounts, systems, or restricted areas without authorization;
• Interfere with the security, operation, or functionality of the Site;
• Abuse payment, promotional, checkout, or account features; or
• Infringe upon the lawful rights of any person or organization.

Where reasonably necessary and permitted by applicable law, serious violations may result in your access to the Services being restricted, suspended, or terminated.

Section 2 — General Conditions

We may limit, suspend, or refuse access to certain parts of the Services where reasonably necessary, including for:

• Site security and fraud prevention;
• Compliance with legal requirements;
• Technical maintenance;
• Preventing misuse of the Services; or
• Other legitimate operational reasons.

Information submitted through the Site may be transferred across different networks, systems, and independent service providers. Information may also be technically adjusted where reasonably necessary to provide the Services.

Unless authorized by us or the applicable rights holder, you may not copy, reproduce, duplicate, distribute, resell, or commercially exploit substantial portions of the Site or Services.

Section 3 — Accuracy of Information

We make reasonable efforts to keep product descriptions, pricing, and availability information accurate and updated. However, we cannot guarantee that all information on the Site will always be complete, error-free, or current.

Product colors, dimensions, and other details may vary slightly depending on your screen settings, device, or display environment.

We reserve the right to correct errors, update information, or modify product availability at any time without prior notice.

Section 4 — Changes to Products, Services, and Prices

Products, prices, promotions, availability, and certain Site features may change from time to time.

Where reasonably necessary, we may modify, replace, pause, or discontinue products, Services, or specific Site functions.

Such changes will not unlawfully affect rights connected with orders that have already been accepted. Material pricing or listing errors will be handled according to our Terms of Purchase and applicable law.

Section 5 — Your Account

When creating an account or placing an order, you agree to provide current, complete, and accurate information and keep that information updated when necessary.

You are responsible for all activity performed through your account, including maintaining the confidentiality of your password and account credentials.

If you believe your account has been accessed without authorization, please notify us immediately.

Section 6 — Products, Prices, and Payment

Product prices displayed on the Site are payable in the currency shown during checkout.

Unless otherwise stated, displayed prices do not include applicable taxes or shipping charges. Any additional charges will be calculated and shown before you complete your order.

We accept the payment methods available during checkout. Payments are processed through our authorized payment providers, and an order is generally accepted once payment confirmation has been received.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including situations involving:

• Suspected fraudulent activity;
• Pricing or product listing errors;
• Product availability issues; or
• Delivery restrictions.

Section 7 — Shipping

Information about how orders are processed, prepared, shipped, tracked, and delivered — including shipping destinations, estimated delivery times, and shipping charges — is described in our Shipping Policy.

In summary:

• We currently deliver within the United States;
• Orders are generally processed within 1–3 business days after payment confirmation; and
• Standard delivery after dispatch generally takes 10–20 business days.

Section 8 — Returns, Refunds, and Cancellations

Returns, cancellations, and refunds are governed by our Return & Refund Policy.

In summary, eligible products may be returned free of charge within 180 calendar days after delivery, subject to the conditions described in that Policy.

Please always contact our customer support team and receive return instructions before sending any product back.

Please do not send returns to our business registration address unless our customer support team specifically asks you to.

Approved refunds are normally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Where these Terms and our Shipping Policy or Return & Refund Policy contain different information regarding shipping, returns, cancellations, or refunds, the more specific policy will apply to the extent permitted by law.

Section 9 — Intellectual Property

All content available on the Site, including but not limited to text, graphics, logos, images, product photography, and page design, is owned by or licensed to Rizhao Diaohong Trading Co., Ltd. and is protected by applicable intellectual property laws.

You may view, download, and print pages from the Site for personal and non-commercial use only.

Any other use, reproduction, distribution, modification, resale, or commercial exploitation of Site content without our prior written permission is prohibited.

Section 10 — Privacy

Our collection, use, sharing, storage, and processing of personal information are described in our Privacy Policy.

The Privacy Policy explains:

• What personal information we may collect;
• How personal information may be used and shared;
• Cookies and similar technologies;
• Your privacy rights; and
• Your marketing communication preferences.

Privacy-related requests should be submitted according to the procedures described in our Privacy Policy.

Section 11 — Disclaimers

The Site and Services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by applicable law, we disclaim warranties and conditions that are not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

• The Site will always operate without interruption;
• The Site will always be error-free;
• The Services will always be secure; or
• Any defects or errors will always be corrected immediately.

Nothing in this section limits consumer rights or protections that cannot legally be excluded or restricted.

Section 12 — Limitation of Liability

To the maximum extent permitted by law, Rizhao Diaohong Trading Co., Ltd. and its directors, officers, employees, and agents will not be responsible for indirect, incidental, special, consequential, or punitive damages, including losses of profits, revenue, or data, arising from or connected with your use of, or inability to use, the Site or Services.

Where applicable law does not allow certain limitations, our total liability relating to any claim connected with the Services will not exceed the amount you paid for the order giving rise to the claim.

These limitations do not apply to liabilities that cannot legally be excluded or restricted.

Section 13 — Indemnification

You agree to indemnify and hold harmless Rizhao Diaohong Trading Co., Ltd., including its directors, officers, employees, and agents, from claims, losses, damages, liabilities, and reasonable expenses arising from:

• Your violation of these Terms;
• Your unlawful use of the Site or Services; or
• Your improper conduct connected with your use of the Services.

Section 14 — Governing Law and Dispute Resolution

These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your place of residence provide protections that cannot be waived.

Where possible, we encourage you to contact us first so that we can attempt to resolve any disagreement quickly and fairly.

Formal disputes may be submitted to a court or other competent authority with jurisdiction according to applicable law.

Section 15 — Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, Services, technology, or legal requirements.

The latest version of these Terms will always be available on the Site, and we will update the "Last updated" date when appropriate.

Material changes generally will not unlawfully affect rights connected with orders that have already been accepted.

Section 16 — Contact Information

Questions about these Terms or the Services can be sent to:

Brand Name:
Noviorraa

Legal Company Name:
Rizhao Diaohong Trading Co., Ltd.

Website:
noviorraa.com

Business Address:
Room 1038, Building 008, Qingda Huachuang, Nanjing, Shanhai Road, Qinlou Subdistrict, Donggang District, Rizhao, Shandong Province, China

Customer Support Email:
service@noviorraa.com

Customer Support Phone:
+86 133 7633 2363

Noviorraa is a trading name of Rizhao Diaohong Trading Co., Ltd., which owns and operates this store.